Frequestly asked questions

about Liberty Maids and our cleaning services

For your convenience, we’ve tried to answer the most common questions clients ask us

Scroll down to read through our responses to these common questions. If you have any other questions, please get in touch and we’d be happy to answer them for you.

questionDo I provide cleaning equipment?

All of our clients have a choice on whether they would like to provide there own equipment. We always have an initial meeting to find out our clients requirements before any cleaning commences to provide an accurate cost. If you choose to use your own equipment you will save £1 for every hour of cleaning we provide for you.

questionHow do I pay for my cleaning services?

Payment can be made via cash, cheque or bank transfer. We normally invoice our clients after each clean with 7 days to pay for the service making it as convenient as possible.

questionWhat happens if you break something?

We always do our best to take care of our clients possessions. Unfortunately accidents do happen. In the case that we break or damage something we will do our up most to replace or repair it as quickly as possible.

questionAm I tied into a contract with Liberty Maids?

If you receive a daily, weekly, fortnightly or monthly cleaning service we have 2 options:

Option 1: A rolling monthly contract with a 4 week notice period from both parties.

Option 2: A 12 month contract with a cheaper hourly cost. Please note a charge of £200 is applicable if you cancel your contract early.

questionWhat happens if I’m on holiday?

If your going on holiday then just give our office a call on: 01296 871139 and let our friendly team know. We require atleast 48 hours notice.

questionWhat if I only want certain things cleaned on every visit?

We always initiate a meeting with potential clients first and in this meeting we create a task sheet that concentrates on your exact needs and requirements. Your cleaners will have a copy of the task sheet and on every visit will ensure every task listed is carried out to the highest of standards.

questionDo I always have the same cleaners?

We aim to always provide you with the same cleaners, In the event that a member of staff is ill or away then we will provide a cover cleaner on the day.

questionWhat exactly do the cleaners do?

Our cleaners work tirelessly to clean your home and establishment to ensure your cleaning tasks are carried out to our high set standards. Our aim is to ensure you don’t have to worry about the stress of cleaning again, giving you more time to relax and enjoy the day.

questionHow do you look after my keys?

All of our clients keys are kept in our secure key cabinet in secure offices, and monitored on a daily basis. Security is a crucial element in providing our clients with a safe and secure cleaning service.

questionWhat happens if I’m not happy with the cleaning?

In the extremely unlikely event that you are not satisfied with your clean, We promise to have our team out to clean again within 6 hours. We have a dedicated team of spot checkers who spend there days visiting our staff and clients to maintain our high standards are always kept.

questionWhat are your staff trained in?

All of our staff have to take an online exam with 10 modules ranging from COSHH to CARPET CARE to ensure they meet our requirements as well as 6 weeks on the job 1-1 training. This ensures we only provide the best cleaners to clean your establishment or home.

Have we missed something?

If there’s something specific we can help with, please feel free to contact us and we’ll do our best to help.

For a customised quote, contact our dedicated team on:

01296 584117

info@libertymaids.co.uk

Providing quality staff

• All staff are DBS checked
• All staff are fully insured
• Fully trained with a minimum of 3+ years experience

Liberty Maids Ltd, 7 Archer Drive, Aylesbury, Buckinghamshire HP20 1DZ

Providing quality staff

• All staff are DBS checked
• All staff are fully insured
• Fully trained with a minimum of 3+ years experience

For a customised quote, contact our dedicated team on:

01296 584117

info@libertymaids.co.uk

Liberty Maids Ltd, 7 Archer Drive, Aylesbury, Buckinghamshire HP20 1DZ